family harmony

Policy

Shipping Policy

What is the price of shipping?

We like to keep things simple: shipping is $5.95 worldwide, and it's free for orders over $50.

Sometimes we offer FREE SHIPPING promotions.

What is the shipping time?

All orders are in stock and shipped within 24-48 hours Monday through Saturday.

Transit times US & Canada
3-6 business days

Transit times international
UK & Europe (Germany, Austria, France, Italy, Spain, Netherlands, Poland): 3-6 business days
Australia: 6-12 business days
Neu Zealand: 10-25 business days
Mexico: 6-12 business days

Rest of the world: 10-25 business days

If you have made an error in your address, please email us ASAP., so we can quickly change it. After an order has left the warehouse, the address cannot be changed any more.
Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA.

Do you ship worldwide?

Yes, we ship worldwide.

Please understand, that shipping to some remote locations is not possible. This includes:

Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.

If you have any other questions, feel free to contact us.

Return Policy

At Kosmos Aura, your happiness is our top priority.

30 Day Return Policy
30 Day Satisfaction Guarantee
Lifetime Warranty available for purchase

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

Can I return or exchange an item?

Yes! You may return or exchange an item within the first 30 days of your receipt.
Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

What if I just don't like my product?

That's sad, but we want to make this work. We offer a 30 day satisfaction guarantee, which means if you simply don't like your item just request a return.

How do I return an item?

If you wish to return an item, please send an email to hello@buddhaandkarma.com.

We will get back to you with the return address in 24-48 hours.
You can return an item as long as it is unused. Best if the packaging is unopened!
As soon as we receive the item, we will either issue a refund or exchange the product for another one.
For refunds, you can expect your money back 1-2 days after we receive the item.
We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Do I pay for shipping on returns?

Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn't shipped yet, we will cancel it immediately and issue a full refund.

Got more questions? Please email us at hello@buddhaandkarma.com so we can help.

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SMS marketing (if applicable): With your consent, we may use your phone number to send you marketing messages via SMS. These messages may include promotions, updates, and other marketing communications related to our products and services. Your phone number will not be shared with third parties or affiliates for their marketing purposes. Standard message and data rates may apply.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@buddhaandkarma.com. For SMS marketing, you may also opt-out by replying "STOP" to any marketing message you receive from us.

If you text STOP to our shortcode, you will receive a final message confirming that your request to opt out has been processed. Please note that we will only send text messages to your mobile device after receiving your explicit consent to do so.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SMS Marketing Compliance

We comply with the Telephone Consumer Protection Act (TCPA) in our SMS marketing practices. By providing your phone number and opting into SMS marketing, you consent to receive marketing messages from us. We will not share your phone number with third parties or affiliates for their marketing purposes. You may opt-out of receiving these messages at any time by following the opt-out instructions provided in the message.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@buddhaandkarma.com

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